Privacy Policy
We do not store financial information on our data base nor do we share information provided in the payment process, with 3rd Parties.
1. Identification
All passengers boarding “HELI AIR GREECE” M.IKE aircraft shall present their passport or ID when requested. The Captain reserves the right to scan the passengers and/or luggage using a metal detector if he deems necessary to do so. Refusal or failure to present identification documents may lead to a cancelation of the flight and no refund shall be made.
2. Payment.
Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA, MasterCard & American Express. The Payer then has to enter his personal secret code to complete the transaction successfully.
No flights depart unless they are fully paid for. Payment can be made by:
- By Bank Transfer.
- By credit card through a secure web link (+ 3% payment fee).
When making a payment by card, the customer is considered to have read and accepted the terms and conditions of “HELI AIR GREECE”.
If the customer wishes to pay by bank transfer the flight will be performed and will be sent official confirmation, only where the amount of money has been identified in the company’s bank account and the customer has accepted the terms and conditions of “HELI AIR GREECE”
3. Price Calculation.
All prices provided to customers are all inclusive (all taxes and landing fees, etc are included on the price). Prices provided to aviation brokers (resellers) are net and do not include commission but will include the standard reseller/partner discount as well as all taxes airport fees etc.
4. Itinerary
All trips quoted are one way unless otherwise agreed (and where passengers for the return trip are actually known before the commencement of the flight). In case passengers are on board both legs additional charges apply.
In case of itinerary changes (less flight time or waiting time required) no refunds are made after flight confirmation is sent and payment is received.
In case of itinerary changes (requiring more flight time or more waiting time) the changes are subject to availability and additional charges to be made and paid for, before the continuation of the flight. In case the customer is unable to commit to the current schedule and the aircraft is scheduled for another flight, the aircraft shall depart empty and no refunds shall be made.
5. Cancelation Policy.
In case of cancellations more than or up to 72 hours prior to departure a full refund shall be given. In case of cancellations of less than 72 hours in advance but more than or up to 48 hours prior to the departure time 50% of the flight will be charged. Cancellations made 48 hours or less before departure will result in a charge of 100% of the full amount. In case of a customer no-show the full amount of the flight will be charged. In case “HELI AIR GREECE” cancels a flight the full amount will be refunded to the customer and according to EU rules that apply. If a flight is cancelled due to weather or an unexpected restriction from the authorities the customer is entitled to a full refund unless he wishes to reschedule.
6. Extra Charges.
Waiting – 150 euro/hr, Second pilot charge – 200 euro, Overnight charge 600 euro, all subject to availability. Waiting time and overnight charges are only applicable when the same passengers are on board both legs.
7. Weight Limitations/Baggage.
All helicopters are subject to weight limitations for passengers and baggage. Customers are obliged to provide “HELI AIR GREECE” all passengers’ names and actual weights as well as baggage weights and dimensions (if required) before the commencement of the flight. Flight confirmations sent are based on these weights and the customer is obliged to inform “HELI AIR GREECE” for any change. “HELI AIR GREECE” reserves the right to deny performing a flight where a weight limitation exceedance is noted or when the baggage are overweight and/or oversized and cannot safely fit inside the aircraft’s baggage compartment. “HELI AIR GREECE” provides detailed baggage compartment dimensions for all its aircraft as well as detailed specifications. In case “HELI AIR GREECE” can offer a larger aircraft for the flight requested due to weight limitations the flight is subject to additional charges.
8. Flight Upgrades/Aircraft Change.
“HELI AIR GREECE”, reserves the right to upgrade the customer to fly with a larger aircraft at no extra charge but the customer will be informed for the change.
If “HELI AIR GREECE” downgrades the customer (fly with a smaller aircraft than the one requested) , due to technical reasons etc. the customer shall be refunded the price difference (if any) and the change will be agreed between the customer and “HELI AIR GREECE” prior to the commencement of the flight. In case the customer does not accept a downgrade he shall receive a full refund from “HELI AIR GREECE”.
9. Brokers Responsibility.
The broker/reseller/partner is responsible to provide the customer with “HELI AIR GREECE” terms and conditions. Any cancellation or other problem resulting from inability or negligence of the broker to provide the customer with all terms and conditions is the responsibility of the broker and he shall therefore bare all expenses according to the terms and conditions described herein.
10. Delays.
All customers are required to be at the point of departure at least 20 minutes prior to the Estimated Time of Departure (ETD). In case of a passenger delay and when the aircraft’s schedule is affected Superior Air will provide an alternate ETD based on that schedule making all efforts to service the customer. If the flight cannot be performed at the same day an alternate date will be provided. In case the customer cannot fly at the revised ETD or at a different date this situation is treated as a cancellation and 80% of the total amount will be charged. In case “HELI AIR GREECE” delays the flight for technical or other reasons the customer will either be upgraded or downgraded (when applicable) with the terms that apply. If the customer denies the alternate solution a full refund will be made. In case the customer accepts the delay and/or the schedule change, no refunds are made apart from those effective in the case of a downgrade.
*all the above are subject to change without any prior notice
11. For safety and security
Reasons, passengers are not allowed to carry the following restricted items in their carryon or baggage.
· Explosives, ammunition, fireworks and firearms.
· Compressed Gas
· Corrosive substances
· Flammable substances
· Radioactive materials
· Drugs or alcohol in small quantities
· Toxic or infectious substances
· Organic peroxides
· aterials containing fuels
Safety regulations are inviolable and safety itself is our outmost concern and top priority. The following items are not allowed to be carried in your carryon luggage:
· Knives
· Scissors
· Razors
· Manicure sets
· Baseball bats
· Golf clubs